Frequently Asked Questions (FAQs)

Ordering

How do I place an order?
Browse our website and add your chosen items to the shopping cart. When you are ready, proceed to the checkout and follow the simple steps to complete your purchase.

Can I amend or cancel my order after placing it?
We process orders very quickly to ensure fast delivery. Therefore, we are often unable to modify or cancel an order once it has been placed. Please review your cart carefully before completing your purchase.

Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other popular payment services. All transactions are conducted through a secure, encrypted server.

Is my payment information secure?
Yes, we take the security of your personal and payment details very seriously. Our website uses advanced encryption technology to protect all your information.

Delivery

What are your delivery options and costs?
We offer several delivery options, including Standard, Express, and Next-Day services. The specific costs and any minimum spend requirements for these services will be clearly displayed during the checkout process before you finalize your order.

How long will delivery take?
Delivery times depend on the service you select at checkout. We aim to dispatch all orders promptly. You will receive an email confirmation once your order has been shipped.

Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email. This email will typically contain a tracking number and a link to monitor your parcel’s journey.

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your purchase. If you need to return an item, please visit the dedicated returns section on our website for full details on how to initiate a return and our terms and conditions.

How long do I have to return an item?
The timeframe for returns is detailed in our returns policy. Please refer to the policy on our website for specific information.

Product Information

Is the product color accurate on the website?
We make every effort to display product colors as accurately as possible. However, please be aware that the visual representation can vary slightly depending on your computer monitor or device screen.

Are all the items shown on the website in stock?
Our website stock levels are updated regularly. If an item is out of stock, it will typically be indicated on the product page.

Need More Help?

If you cannot find the answer to your question here, our friendly customer support team is ready to assist you. For the quickest service, please visit the contact section on our website where you can find a helpful enquiry form.